Contact and accessibility statement

On this page you will find contact options and an accessibility statement.

In the accessibility statement we describe what we have implemented so far and will implement in the future.

Accessibility contact

Have a concern or found an accessibility error on our pages? Send an e-mail to

Accessibility statement

Status of the declaration: June 1, 2022

Information about the accessibility of these web pages in accordance with § 9b NBGG and about related contact options.

This declaration on accessibility applies to and the following subpages:

These web pages are mostly compliant with the requirements of the harmonized European standard EN 301 549 V2.1.2 (08-2018).

Non-accessible content:

  • Videos
  • Geodata
  • Fillable PDF documents
  • iFrames

The content listed is not accessible for the following reasons:

  • The videos on the pages listed above are generally not captioned or in sign language. Videos serve as a supplement to the other content on these websites. As a rule, the information in the videos is therefore also available in other forms. Future videos will be supplemented with readable text.
  • By their very nature, geodata applications cannot be displayed for blind people.
  • Due to the large number of PDF documents, they cannot be reprogrammed to be barrier-free afterwards. Future PDF files will be made accessible.
  • Not all content can be created directly at, but must be mapped via iFrames.

Creation of this accessibility statement

This statement was created on June 1, 2022. It is based on an assessment by severely vision impaired and blind users who have tested these websites.

Feedback and contact information

Use the following contact to report deficiencies in accessibility compliance:

Communications Unit in the Mayor, Communications and Council Department.

Gerhard Meyering Bierstraße 28 49074 Osnabrück Phone: 0541 323-4558 E-mail:

Conciliation procedure

If you do not receive satisfactory answers from the above contact option, you can apply to the conciliation board, set up at the State Commissioner for People with Disabilities in Lower Saxony, to initiate conciliation proceedings in accordance with the Lower Saxony Disability Equality Act (NBGG).

The conciliation board according to § 9 d NBGG has the task of settling disputes between people with disabilities and public bodies of the state of Lower Saxony, on the topic of accessibility in IT. The conciliation procedure is free of charge. No legal counsel needs to be involved.

You can contact the conciliation office directly at:

Phone: 0511 120-4010 E-mail: